The Continence Foundation of Australia has NDIS Continence Services based in Victoria and New South Wales (NSW).  The Victorian based service is a telehealth service available to Victorian and Australian residents.  The NSW based service is a clinic based or telehealth service available to NSW residents.


For continence assessments, therapy and reviews at our Continence Services, support is funded under Capacity Building – Improved Daily Living.

A comprehensive continence assessment takes time. You will require a minimum of 4-6 hours for a full assessment, report and product prescription. If your needs are complex and include multiple products or travel then additional hours may be required.

A Continence Plan and/or Therapy may be recommended in the initial report. Additional hours may be required to implement a continence plan and/or therapy to improve your continence status and achieve your goals.

    To implement your NDIS Continence Plan contact our NDIS Services:

    Victoria: Tel (03) 9816 8266 or email  [email protected]

    New South Wales: Tel (02) 8741 5699 or email [email protected]

    TO access OUR VICTORIAN ndis Service reFFeral form CLICK HERE 

    Services are also available for private clients at our Victorian Service, please call (03) 9816 8266 or email  [email protected] for more details.

    Compliments, complaints or feedback

    Please visit our Feedback page. 

    If we are unable to resolve your complaint, please refer to the NDIS complaints procedure via the NDIS plan commissioner here.

    You can phone the National Continence Helpline between the hours of 8am and 8pm (AEST). Out of these hours, please contact:

    • ACT, NSW, NT, SA and WA: the After Hours GP helpline on 1800 022 222.
    • VIC: NURSE-ON-CALL call 1300 60 60 24 from anywhere in Victoria for free health advice, 24 hours a day.
    • QLD: contact 13HEALTH (13 43 25 84).
    • TAS: phone GP Assist on 1300 780 011 for access to after-hours GP phone advice.

    Alternatively, if you have an urgent health concern and don't know what to do, the After Hours GP helpline 1800 022 222 provides free health information and assistance from a registered nurse or medical advice from a GP.


    Last Updated: Mon 08, Aug 2022
    Last Reviewed: Sun 29, Mar 2020