The Continence Foundation of Australia supports Australians affected by, or at risk of, bladder and bowel control problems and acts as an advocate for their interests. As the national peak body, the Foundation exists to serve all Australians by promoting bladder and bowel health. The Foundation is a membership-based organisation and provides advice and information via the National Continence Helpline.  

To provide administrative support to the operations team the Operations Administrator ensures that issues are spotted ahead of time and resolved in a solution-based way to ensure effective operations of the Foundation.  

The Continence Foundation: 

  • Builds the core people and operational processes to set people up to succeed - from our recruitment to workplace technology. We help lay the foundations needed for the Foundation to achieve impact. 

  • Works collaboratively with all staff at the Foundation. We create processes and systems that address real business needs and work with all staff in their creation. We can help have an impact with multiple teams and learn so much from the people around us. 

  • Is strategic and makes data-driven decisions. To prioritise and focus our work we collect data and make informed decisions to provide the ideal working environment for our people. 

  • We are innovative, continually learning and actively trying to improve our work. We keep abreast of the latest developments in the people and operations space, whether reading articles or adopting new online tools. 
     

Key responsibilities include: 

  • This role will be working alongside our Salesforce Administrator, your work will involve the maintenance and management of Salesforce as you take charge of the data cleaning and enrichment processes. 

  • Providing technical support for all CRM users, managing support calls in order of urgency and escalating calls where needed. 

  • Managing data and keeping records accurate up to date and consistent across PRI systems. 

  • Basic Salesforce Administration (Data maintenance, dashboards, reports, fields, page layouts, etc). 

  • User Management 

  • User creation/deactivation 

  • User role assignment 

  • User induction 

  • Monitor automated bulk data update jobs. 

  • Keeping up to date with Salesforce releases. 

  • Assist with implementing & testing all-new enhancements and add-ons from Salesforce releases as well as and custom internal enhancements. 

  • Create step by step user guides/manuals. 

  • Provide regular reporting to the Salesforce Administrator and the Operations Manager as required. 
     

To be successful in this role you will have: 

  • One year of experience providing Salesforce administrator support preferred but open to someone looking to begin their career in Salesforce You’re a quick learner and go where you need to go to get the job done. 

  • You have excellent communication skills, whether that be verbal or written, and know how to change your style of communication depending on your audience. 

  • You can create useful resources that help people in their day-to-day work, from a how-to guide for ensure end users have the very best experience. 

  • You understand people and how to create environments where they can be their best. 

  • Ability to work autonomously and as a supportive team player - you can take a task and run with it but also look to contribute to the team (and celebrate the achievements!) 

  • You are passionate about what you do, likely through work with non-profit organisations. 

  • 1-2 years Salesforce experience. 

  • Comfortable with IT systems and related technologies. 

If you are an effective communicator with excellent attention to detail, able to work independently while being a key member of a dynamic team and have a genuine desire to apply and further develop your Salesforce expertise we encourage you to apply. 

In return we offer an inclusive and supportive team culture, inner eastern Melbourne location with ample parking and public transport, and a competitive salary with attractive packaging benefits. This is a 0.6 EFT role.  
 

How to apply for this job 

For further information please contact Penelope Hunter on 03 8692 8400 or email [email protected]

View position description here.

Please forward your application addressing the key selection criteria to [email protected], using the subject line:  Operations Administrator 2022.  

The Continence Foundation of Australia supports Australians affected by, or at risk of, bladder and bowel control problems and acts as an advocate for their interests. As the national peak body, the Foundation exists to serve all Australians by promoting bladder and bowel health. The Foundation is a membership-based organisation and provides advice and information via the National Continence Helpline.

The Salesforce Administrator role is responsible for managing, administering, and enhancing the Continence Foundation of Australia’s Salesforce system and related business applications.

Reporting to the Operations Manager, the role works closely with all management and business teams to ensure data quality, extract, collate and analyse Salesforce data, monitorand maintain business processes that utilise Salesforce and provide troubleshooting and support.

The role is also responsible for development and maintenance of system documentation, as well as training and induction on Salesforce related systems for new staff.
 

Key responsibilities include:

  • Manage and coordinate the successful delivery of Salesforce related projects, integrations and enhancements.
  • Monitor and maintain data integrity, quality and security.
  • Provide administration and support for Salesforce and related business applications including Salesforce embedded CTI
  • Provide training and support to management and staff to help drive end-user adoption, and ensure Salesforce supports business processes effectively.
  • Develop and maintain system, process andtraining documentation.
     

To be successful in this role you will have:

  • Essential Salesforce Administrator Certification (essential)
  • Substantial experience (minimum 3 years+) as a Salesforce administrator for Enterprise edition or higher
  • Other experience in administering Salesforce related third part apps
  • Familiar with the Non-profit Success Pack, Sales and Service Clouds
  • Extensive experience in the management of complex applications in a challenging environment
  • Highly developed planning and organisational skills
  • Ability to train and help upskill other Salesforce users
  • Excellent communication skills
  • Ability to multitask and work on multiple projects at the same time
  • High level troubleshooting and problem-solving skills

If you are an effective communicator with excellent attention to detail, able to work independently while being a key member of a dynamic team and have a genuine desire to apply and further develop your CRM / Salesforce expertise we encourage you to apply.

In return we offer an inclusive and supportive team culture, inner eastern Melbourne location with ample parking and public transport, and a competitive salary with attractive packaging benefits. This is a full-time role, can also be offered as a 0.8 EFT
 

How to apply for this job

For further information please contact Penelope Hunter on 03 8692 8400 or email [email protected]

View position description here

Please forward your application addressing the key selection criteria to [email protected], using the subject line: Salesforce Administrator 2022.

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Last Updated: Tue 12, Jul 2022
Last Reviewed: Fri 13, Nov 2020