Who Are We
Continence Health Australia is a not-for-profit organisation and the national peak body for incontinence prevention, management, education, awareness, information and advocacy.
Our vision is an Australian community free of the stigma and restrictions of all aspects of incontinence across the lifespan. We aim for this through research, advocacy, solutions, consumer education and professional development.
The Opportunity
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services. This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities
The purpose of the role of the Customer Service Representative (CSR) is to:
- Handle non-clinical enquiries to the National Continence Helpline (NCHL)
- Receive and process resource orders on behalf of the NCHL and via the Foundation's website
- Manage general enquiries to the NCHL regarding our resources
- Maintain and update our service provider, and product manufacturer and supplier service directories
- Work collaboratively with the NCHL Nurse Continence Specialists to optimise with contact, support and information provided to the callers of the NCHL
- Provide administrative support to the operations of the NCHL
- Work collaboratively with all staff to aid the achievement of the Foundation’s vision and mission
What We Offer
- Lovely offices, with plenty of off-street parking
- Inner city location, with a flexible approach to ways of working
- Salary packaging benefits
- Discounts and exclusives offer through Employment Hero
About You
Coming from a similar role, ideally in the not-for-profit industry, you will have had experience in an in-bound call environment, be adaptable, and have a true desire to help others. Continence Health Australia supports a person-centred, empathetic approach in all we do.
Further Information
Please apply online including a covering letter addressing the key selection criteria and your current resume. Applications will be reviewed as they are received.
View the position description. Any questions can be directed to Suzie Bratuskins, Community & Sector Manager, at [email protected]
Location: Surrey Hills
Job Type: [Part-Time/ 9 month Contract]
Application Deadline: 16 March 11:59 pm
Join Our Mission: Project Manager for Website Redevelopment
Are you a passionate and dynamic communicator with a proven track record in website redevelopment?
Continence Health Australia is a not-for-profit health organisation committed to bladder and bowel continence health, and we need your expertise to help us redesign our digital presence!
As the Project Manager, you will spearhead our website redevelopment project, developing project plans and collaborating with internal teams and our implementation partner.
Your role will be pivotal in leading the design and user journey of our new website, ensuring we enhance user engagement and deliver on our mission effectively.
We are looking for candidates with over 5 years of experience in managing website projects, strong leadership skills, and familiarity with web technology.
Join a passionate team that values collaboration and innovation.
Be part of a meaningful project that not only enhances our digital footprint but also contributes to our mission of making a difference.
Apply Now and Help Us Create Positive Change!
View position description. Submit your resume and cover letter to [email protected]