Contact us

Telephone: 03 8692 8400

Email: [email protected]


Street Address
Suite 1, 407 Canterbury Road
Surrey Hills
VIC 3127

NSW Services

Contact us

Telephone: (02) 8741 5699

Email: [email protected]

Street Address
Brightsky Building
6 Holker Street
Newington NSW 2127

Postal Address
PO BOX 6083
Silverwater NSW 1811


National Continence Helpline

The National Continence Helpline is staffed by Nurse Continence Specialists who offer free, confidential information, advice and support to people affected by incontinence and bladder and bowel health. They also provide a wide range of continence-related resources and information on local continence services. The Helpline is available to anyone living in Australia and is funded by the Australian Government Department of Health. It operates 8am-8pm Monday to Friday excluding national public holidays. Phone: 1800 33 00 66

Contact us

Telephone: 1800 33 00 66

Street Address
Suite 1, 407 Canterbury Road
Surrey Hills
VIC 3127



​​​We welcome all complaints, compliments, and feedback from anyone interacting with our services. Find out more about how to provide feedback here. 


website and Media

For website enquiries, please email [email protected]


If you are a journalist with a media enquiry, interview request, or high-resolution image request, please contact:

Victoria Hooper
Marketing and Communications Manager
Mobile: +61 411 772 981
Email: [email protected]


If you would like to be added to our media release distribution list, please email [email protected]


Looking for evidence-based, interesting stories for your next eNewsletter or publication?

We can provide you with free health articles on a range of continence topics, as well as images, links to videos, and other resources.

Please call the Media Officer on 03 8692 8400 or email [email protected]


The Continence Foundation of Australia offers NDIS Continence Services based in Victoria and New South Wales.  For more information, please follow this link

Telephone Interpreter Service 

If you need an interpreter and would like to speak to a Nurse Continence Specialist about incontinence or bladder and bowel health, please call the National Continence Helpline on 1800 33 00 66 and ask them to organise an interpreter for you.  Please tell them the language you need.  The National Continence Helpline operates 8.00am-8.00pm AEST Monday to Friday excluding national public holidays.

You can also visit the TIS National website for translated information about the service TIS National provides. Visit:

Telephone interpreter services are provided free of charge to you.

National Relay Service

If you are deaf, or have a hearing or speech impairment, and would like to speak to a Nurse Continence Specialist, please call the National Continence Helpline through the National Relay Service. Give them the number 1800 33 00 66.

For more information, visit the National Relay Service.



Last Updated: Mon 16, May 2022
Last Reviewed: Tue 17, Mar 2020