The National Continence Helpline (1800 33 00 66) is staffed by Nurse Continence Specialists who offer free and confidential information, advice and support to people affected by incontinence. They also provide a wide range of continence resources and information on local continence services.

The Helpline is available to anyone living in Australia and is funded by the Australian Government Department of Health. It operates 8am-8pm (AEST and AEDT) Monday to Friday excluding national public holidays.

OR

 

Book a call back

If you would like to schedule a free confidential call with a Nurse Continence Specialist at a time that suits you, please select one of the buttons below and fill out the corresponding form.


If you have a non-clinical query, please go to the ‘Contact Us’ page.

FOR YOURSELF

HEALTH PROFESSIONAL

HEALTH PROFESSIONAL WANTS A CLIENT TO BE CONTACTED

Telephone interpreter service

If you need an interpreter or are more comfortable having a conversation in a language other than English, please call the National Continence Helpline on 1800 33 00 66 and an interpreter will be organised for you.  Otherwise, call TIS (Translating and Interpreting Service) National on 131 450 and ask them to call the National Continence Helpline on 1800 33 00 66. Our business hours are 8.00am-8.00pm AEST.

You can also visit the TIS National website for translated information about the service TIS National provides. Visit: www.tisnational.gov.au

Telephone interpreter services are provided free of charge to you.
 

National Relay Service

If you are deaf, hard of hearing and/or have a speech impairment and need support to communication over the telephone, you can use the National Relay Service (NRS).  NRS is an Australian Government funded service that provides a range of different call options to communicate with the help of a Relay Officer.

Relay Officers will:

  • Change voice to text or text to voice
  • Change Auslan to English or English to Auslan
  • Stay on the line throughout the call to help you.

The NRS is available 24 hours a day from anywhere in Australia, except for Video Relay calls.  The NRS is free and confidential.  For more information on the NRS see: National Relay Service.
 

 

What topics does the National Continence Helpline cover?

Common topics covered on the Helpline include:

What Information is available?

The National Continence Helpline provides information about:

  • assessment and diagnosis of incontinence, bladder and bowel conditions 
  • treatment options
  • management - including continence product information and advice
  • information about funding schemes to assist people with the costs of continence products
  • details of local continence services
  • details of suitable product suppliers and manufacturers
  • access to a wide range of free information including brochures, booklets, and information in languages other than English.

Out of hours help

You can phone the National Continence Helpline on 1800 33 00 66 between the hours of 8am and 8pm (AEST) excluding national public holidays. Out of these hours, please contact:

  • HealthDirect on 1800 022 222 for free health advice from a registered nurse, 24 hours a day, 7 days a week.

Contact the National Continence Helpline on 
1800 33 00 66 (8am - 8pm AEST).

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Last Updated: Thu 25, Jul 2024
Last Reviewed: Sun 29, Mar 2020