National Continence Helpline
The National Continence Helpline is a free telephone advisory service funded by the Australian Government Department of Health and Ageing. This service is available to anyone residing within Australia, and may be accessed from Monday to Friday, between 8.00am and 8.00pm Australian Eastern Standard Time.
The National Continence Helpline is staffed by a team of continence nurse advisors who provide information, education and advice to callers with incontinence or who are caring for someone with incontinence. The Helpline also provides information and advice to health professionals.
Common topics covered by the Helpline include:
- pregnancy (pre and post natal)
- prostate
- bedwetting
- chronic conditions (e.g. diabetes, overweight and obesity, MS, Parkinsons disease, etc.)
- funding schemes, and
- products.
The Helpline also provides information about:
- the assessment and diagnosis of incontinence
- treatment options
- management advice, including product information and advice
- information about funding schemes to assist people to offset some of the costs associated with continence products
- details of local continence service providers, product suppliers and product manufacturers
- details of related funding schemes such as the Australian Government's Carer's Allowance, and
- access to a wide range of free information brochures, including brochures in languages other than English.
The National Continence Helpline receives in excess of 22,000 calls per year. The Helpline can be contacted on 1800 33 00 66 or via helpline@continence.org.au
