CAPS Update: Medicare is currently processing payments. If you do not receive your CAPS payment by the end of July, please phone CAPS on 1800 239 309.
Note: the CAPS forms have recently been updated. Find out more information on the Australian Government's Bladder and Bowel website.
The Continence Aids Payment Scheme (CAPS) is an Australian Government scheme that provides a payment to assist eligible people who have permanent and severe incontinence to meet some of the cost of their continence products.
A person is eligible for CAPS if they are five years of age or older and have one of the following:
A person is not eligible for CAPS if:
If a person is eligible for the CAPS, and is currently receiving assistance with continence (or continence related) products through a state or territory government funded scheme, they should contact their scheme manager to find out if the assistance will be affected by their eligibility for the CAPS.
Applicants need to complete a CAPS application form, which includes a Health Report. A health professional must complete the Health Report component and the completed application must be returned to Medicare Australia.
Medicare Australia will process the application, and if the applicant is determined eligible, make the payment to their nominated bank account. If the application is incomplete or information is not valid, Medicare Australia will contact the applicant for further information.
If clients are unable to complete an application form in certain circumstances, a representative may complete it on their behalf (see the CAPS application form and guidelines for required criteria).
If you would like a CAPS application form, contact:
You can also request the CAPS application form from the Australian Government's Bladder Bowel website.
CAPS clients will receive up to $572.30, which will be indexed annually. Applicants can choose one full payment in July, or two half payments in July and January each year.
Yes. A payment can be made directly into a representative's bank account (details of the relationship are required) or to a nominated organisation, which will assist the person to purchase their products.
No. The CAPS payment is income tax exempt and will not be included in any Centerlink assessment as income.
For CAPS application and payment inquiries, contact:
Medicare Australia on 13 20 11 and select option 6.
Medicare Australia can also assist with completing the CAPS application form or answer questions about CAPS payments.
For further information about the CAPS schemes, go to the Australian Government's bladder bowel website.
For information about bladder and bowel control problems, continence product advice, local continence services and eligibility for funding schemes, phone the National Continence Helpline on 1800 33 00 66.