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Further support

This section contains useful links to support centres and associations which can provide extra assistance to your family. 

Carer Gateway

Carer Gateway provides information about the services and support available for people who care for someone with a disability, chronic illness, dementia, mental illness or who are frail aged. This new service will be available via the Carer Gateway website or by phone 1800 422 737 Monday to Friday, from 8.00am to 6.00pm local time in all states and territories. 

State Carer Associations

State Carers Associations can provide carers with information, advice and referral to services that can assist them in their caring role. To find out what services exist, call the Carers Advisory Service on 1800 242 636. Information is available on a range of topics, including home help, carer’s support groups, financial entitlements, support services, respite and general assistance.

Young carers

Managed by Carers Australia, the Young Carers initiative provides information and support to people up to 25 years of age who care in families where someone has an illness, a disability, a mental health issue or who has an alcohol or other drug problem.

Resources for carers from culturally and linguistically diverse (CALD) backgrounds

Carers Australia has an extensive list of translated resources and information links for carers from CALD backgrounds. This includes national and state/territory information.

My Aged Care website

The Australian Government's My Aged Care website includes information for carers of older people. Information has also been translated into a number of different languages.

National Disability Insurance Scheme

The NDIS will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers.

Centrelink

Centrelink, on behalf of the Australian Government Department of Human Services, delivers payments and services for retirees, job seekers, families, carers, parents, people with disabilities, Indigenous Australians, and people from culturally and linguistically diverse backgrounds, and provides services at times of major change. Call on 132 717 or go to the Centrelink website for more information. Information has also been translated in a number of different languages.

Department of Veterans’ Affairs

The Department of Veterans’ Affairs (DVA) is an Australian Government agency providing support and information for:

  • veterans and their dependants
  • Australian Defence Force personnel
  • war widows/widowers
  • Australian participants in British Nuclear Tests in Australia
  • members of the Australian Federal Police, and
  • students, teachers and historians.

DVA can be contacted on 133 254 (for metropolitan callers) or 1800 555 254 (for regional callers) or you can visit the DVA website

Alzheimer’s Australia 

Alzheimer's Australia is the peak body providing support and advocacy for the more than 321,000 Australians living with dementia. Alzheimer’s Australia advocates the needs of people living with dementia, and their families and carers.

Alzheimer’s Australia can be contacted through the National Dementia Helpline on 1800 100 500.

Dementia Behaviour Management Advisory Service

The Dementia Behaviour Management Advisory Service (DBMAS) provides assistance in managing the behavioural and psychological symptoms of dementia to family carers, care workers, health professionals, and aged care service providers who are supporting people with dementia.

DBMAS services include assessment, information and advice, care planning and education and training. The helpline can be accessed 24 hours a day on 1800 699 799.

beyondblue

beyondblue has developed a guide to for carers and relatives of people who have either just been diagnosed, are recovering, or are in the early stages of depression/anxiety. You can call them on 1300 22 4636.

Technical Aid to the Disabled Australia Inc

Technical Aid to the Disabled is a not for profit organisation that specialises in creating or modifying equipment for people with a disability of all ages, older people, and supporting their carers. They are represented in all states and territories except for Northern Territory. They can be contacted Australia-wide on 1300 663 243

Prostate Cancer Foundation of Australia

Information is available for partners and people who are caring for someone who has been diagnosed with prostate cancer.

Phone the National Continence Helpline 1800 33 00 66

The helpline is staffed by a team of continence nurse advisers who provide information, advice and referral to callers with incontinence or who are caring for someone with incontinence. It also provides information and advice to health professionals.

The Helpline provides free information on continence-related topics, products and financial assistance schemes, and can provide contact details for local continence services.

The Helpline is available to Australian residents, and operates 8am to 8pm (AEST) Mondays to Friday (except national public holidays).

For more support, visit the Useful links page.